Shipping Policy

Thank you for shopping with Fresh Family Electro.

We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days (24–72 hours) after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we'll notify you via email.

Shipping Times

Estimated delivery times vary depending on your location.

• Estimated Delivery: 6–15 business days after shipment for international order

• Estimated Delivery: 3-5 business days after shipment for Orders in USA

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, customs processing, or peak shipping seasons.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after your package has been dispatched.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate before completing your purchase.

Fresh Family Electro is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, please contact us immediately, and we'll do our best to assist before your order ships.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at info@freshfamilyelectro.com. We'll work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery at info@freshfamilyelectro.com. Include your order number and photos of the damaged item and packaging so we can review the issue and provide an appropriate solution.

Returns

If you need to return an eligible item, please refer to our Return & Refund Policy for complete instructions and eligibility requirements before sending any item back.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: info@freshfamilyelectro.com

Thank you for choosing Fresh Family Electro. We appreciate your trust and look forward to serving you.