Refund policy

Return & Refund Policy

At Fresh Family Electro, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in the same condition you received it
Be returned in its original packaging with all included accessories
Include proof of purchase (such as your order confirmation or receipt)

How to Start a Return

To request a return, please contact our support team at:

Email: info@freshfamilyelectro.com

Please include your order number and the reason for your return.

If your return request is approved, we'll provide instructions on where to send your item. Items returned without prior authorization may not be accepted.

Return Address:
[Insert Return Address]

Return Shipping

If the return is due to a defective, damaged, incorrect, or faulty item, Fresh Family Electro will cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@freshfamilyelectro.com with your order number and photos of the issue. We'll review your request and work quickly to resolve the problem by offering a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Downloadable digital products (if offered)
Items marked as final sale or non-returnable at the time of purchase
Products returned in used, damaged, or altered condition due to customer misuse

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you'd like a different item, we recommend requesting a return for the original product (if eligible) and placing a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase, unless otherwise required by law.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error, the item is defective, or a refund is otherwise required by applicable law.

If you haven't received your refund within 15 business days after approval, please contact us at info@freshfamilyelectro.com.

Need Assistance?

If you have any questions about our Return & Refund Policy, please contact us: